Shipping
HOW LONG DOES IT TAKE FOR A PRODUCT TO BE DELIVERED?
✦ Products are usually delivered within 5-8 weeks of order confirmation if they are in stock, depending on your location. You will receive a notification once the product is dispatched for delivery. (Making days are not included.)
HOW MUCH DO I NEED TO PAY FOR DELIVERY?
✦ Delivery charges depend on your order size and location.
HOW DO I TRACK MY ORDER?
✦ Please remember the following information for tracking your order: To keep track of your order, log in to our website at https://www.miyanis.com/ and visit the order tracking page. We aim to deliver your product within 4-8 weeks of the order date. However, there may be instances where delivery may take longer, up to 12-15 days. In such cases, we will proactively contact you via phone or email to provide updates on the status of your product. If you do not hear from us within 10 days after placing the order or after the promised shipment date for pre-orders, please feel free to contact our customer care team at info.miyani@gmail.com.
WHAT SHOULD I DO IF I'M NOT HOME WHEN MY PACKAGE ARRIVES?
✦ If no one is available at your showroom or warehouse when the package arrives, the courier will attempt redelivery. However, if the shipment remains undelivered for several days, a container rental charge may be added based on storage duration. (We only charge shipment storage after 5 days.) To avoid extra costs, please ensure someone is available to receive the delivery or arrange an alternative solution in advance. For any assistance, feel free to contact our support team.
HOW CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING MY ORDER?
✦ To change your shipping address after placing an order, please contact our customer care team. Changes can only be made before the order is dispatched.
MY ORDER HASN'T ARRIVED YET. WHAT CAN I DO?
✦ If your items have not arrived within the estimated delivery time, please contact our customer care team for assistance. They will help track your order and provide updates.
HOW DO YOU PACK ITEMS/PRODUCTS?
✦ All items are packed securely using appropriate packaging materials to ensure they reach you in perfect condition. We use durable boxes and cushioning to protect your products during transit.
CAN YOU EXPEDITE MY SHIPMENT TIMELINE?
✦ We ship items as soon as they are ready for dispatch. Our shipping timelines are based on the time it takes to make, check, pack, and dispatch the item. Therefore, we cannot expedite your shipments unless it is discussed before placing an order.
THE SHIPPING TIMELINE HAS PASSED, BUT MY PRODUCT HAS NOT BEEN SHIPPED YET.
✦ If the shipping timeline has passed and your product has not been shipped, several factors could be causing the delay, including:
* Weather conditions
* Product weight and size
* Government holidays
In such cases, please do not worry. We are working diligently to get your order to you as soon as possible.
MY ORDER HAS BEEN SHIPPED; HOWEVER, I AM STILL WAITING TO RECEIVE IT.
✦ If your order has been shipped, please track your package using the provided tracking ID or contact our customer care team for assistance. They will help you track your order and provide updates.
WHY DOES MY SHIPMENT STATUS SHOW AS RETURN TO ORIGIN (RTO)?
✦ Shipments are marked as RTO (Returned To Origin) if:
* You were unavailable during delivery attempts.
* The address provided was insufficient.
You were unreachable on the provided contact number. Contact our Customer Service team for assistance with re-shipping the item.
HOW WILL THE ORDERED PRODUCTS BE DELIVERED?
✦ All orders will be delivered through trusted courier services to ensure safe and timely delivery. The delivery team will handle transportation, and a tracking number will be provided for updates.
COULD YOU PLEASE CONFIRM IF IT'S POSSIBLE TO POSTPONE THE DELIVERY OF MY ORDER?
✦ If you need to postpone the shipment of your order, please get in touch with our customer care team. We will do our best to accommodate your request, as long as the order has not yet been dispatched. However, if the shipment remains undelivered for several days, a container rental charge may be added based on storage duration. (We only charge shipment storage after 5 days.)
WILL I RECEIVE AN INVOICE DETAILING THE CHARGES?
✦ Yes, you will receive a bill detailing all charges applied to your order. The bill will be included with your order confirmation and can also be accessed through your account on our website.
