Return & Refund
1) Can I cancel an order?
As per our company policy, order cancellations cannot be guaranteed. For cancellation inquiries, please email hello@miyanis.com
2) What is your Return Policy?
Your purchase is eligible for return or replacement only under the following conditions:
1. If you receive an incorrect product that does not match the description on our website or if the wrong item has been delivered.
2. If the product has manufacturing defects or arrives damaged, you must request a return within 48 hours of delivery.
3. The item must be returned in its original packaging and condition.
3) What is your Refund Policy?
To request a refund, email info.miyani@gmail.com within 48 hours of delivery. Your email should include:
• Order number
• Delivery address
• Reason for the return
• Clear images of the defective or incorrect product (if applicable)
Requests submitted after 48 hours will not be considered.
4) What should I do if the product packaging is damaged upon delivery?
If the packaging appears damaged, inspect the product immediately. Keep all original packaging materials and contact customer care with your order details and photos. Based on the situation, you may be eligible for:
• A return
• A replacement
• A refund
• A partial discount
5) What is your Repair Policy?
We currently do not offer a repair service. For defective or damaged products, please refer to our refund or replacement policy.
6) What is not covered under the warranty?
All products have a one-year warranty, covering sponge, paint, wood, metal, fabric, and leather. However, if you choose premium materials, your warranty may be extended. Please check the specific product details or contact our support team for more information.
7) What happens if the product is out of warranty and gets damaged?
If your product is out of warranty and sustains damage, you will be responsible for repair or replacement costs. We recommend:
• Contact our customer service team for assistance with repair options or replacement parts.
• Seeking help from local furniture repair specialists.
8) Can you arrange packaging for the return pick-up?
Yes, we will arrange a reverse pick-up. Our customer care team will provide updates. Please ensure that:
• The product is properly packed in its original box.
• The packaging remains intact to avoid damage during transit.
9) Can I request a replacement instead of a refund?
Yes, if the product has a genuine defect, we are happy to offer a replacement or exchange it for another product of the same value.
10) How long does it take to receive a refund?
Once the returned product is picked up, the refund will be processed within 12-14 business days and credited to the original payment method.
11) How will I receive my refund?
Refunds will be issued to the original payment method used during the purchase.
