FAQ's


Frequently Asked Questions (FAQ)

At MIYANI'S, we offer premium-quality furniture with timeless designs and modern functionality. Below, you’ll find answers to common questions about our products, shipping, returns, customization, and more.

 

1) Can retail customers place an order?

Absolutely! Retail customers are welcome to order, and products with the code CH01 can be purchased as single pieces.


2) What is the payment policy for retail customers?

Retail customers are kindly requested to pay 100% in advance. Orders are confirmed once the full payment is received.


3) What is the payment process for bulk?

To confirm your order, a 50% payment is required upfront. The remaining 50% is due within 3 business days after delivery.


4) How can I know the softness or firmness of the sofa?

To help you understand the softness or firmness, we clearly mention this in the specifications below each product. Additionally, when we photograph our sofas, we gently press or “punch” them to show how soft or firm they are, giving you a real feel of the comfort before you buy.


5) What are the grades in upholstery?

We have four upholstery grades to suit different needs: B is entry-level, A is good, A+ is excellent, and A Premium is our top-quality option.


6) What is the warranty period?

The warranty depends on the quality level you choose. We offer four quality options—lower, medium, good, and excellent—each with its own warranty duration tailored to your selection.


7) Are the pictures original?

Yes, most of our pictures are original and taken directly from our products. We want you to feel confident about your purchase by showing you exactly what to expect.


8) In which unit are the dimensions provided?

We provide all dimensions in centimeters to help you get an accurate idea of the product size.


9) What is the Minimum Order Quantity (MOQ)?

The Minimum Order Quantity is clearly mentioned in the specifications below each product description, so you can easily find this information for every item.


10) Orders & Products

Explore our handpicked furniture collection, including modern, vintage, and hybrid designs tailored for UK homes.
Place orders directly on our website or contact us for bulk purchases and special requests.
Each product page includes detailed specifications, HD images, and customization options for a confident purchase.


11) Who selects the furniture designs at MIYANI'S?

Our product selection is carefully curated by a PROFESSIONAL ARCHITECT with expertise in furniture design, ensuring that each piece meets high standards of style, durability, and functionality.


12) Shipping &  Delivery

We offer fast and secure furniture delivery across the UK, handled by trusted logistics partners.

Shipping fees and estimated delivery times are calculated at checkout.

Once dispatched, you’ll receive a tracking number to monitor your order in real time.

White-glove delivery service is available for select furniture—contact us for details.


13) Customization & Made-to-Order Furniture

We know that furniture should reflect your style and space. That’s why we offer customization services on selected pieces.

  • Can I customize my furniture?
     Yes! Choose from different sizes, upholstery, materials, and finishes to match your space perfectly.
  • How do I place a custom order?
     Contact us with your specifications, and our team will guide you through the process.
  • How long does a customized order take? 
    Production and delivery timelines vary based on your request, and we will provide estimated timeframes before confirming your order.
  • Is there an extra charge for customization? 
    Pricing depends on the modifications—our team will offer a transparent quote before finalizing your request.

 

14) Returns & Refunds

We offer a hassle-free return policy on eligible products to ensure 100% customer satisfaction.
Items must be returned unused, in original packaging, and within the return period mentioned on the RETURN & REFUND page.
Refunds are processed after inspection. Need help? Our team is ready to assist!


15) Pricing & Payment Options?

Our prices reflect exceptional craftsmanship, durable materials, and superior comfort.
We accept credit/debit cards, PayPal, and secure bank transfers for easy transactions.
Bulk orders & business clients: Special pricing and volume discounts available—contact us for custom quotes.


16) Our Vision & Concept

At MIYANI'S, we create furniture that blends timeless design with modern practicality.
Every piece is designed for aesthetics, durability, and everyday functionality.


17) Our Wide Range of Furniture

We offer a diverse selection of high-quality furniture, including:

  • Living Room: Luxurious sofas, elegant coffee tables, TV units, and accent chairs.
  • Bedroom: Premium beds, wardrobes, bedside tables, and dressers.
  • Dining Room: Stylish dining tables, comfortable chairs, and smart storage solutions.
  • Office &  Study: Ergonomic desks, supportive chairs, and functional bookshelves.


18) Are your products originals?

We offer a mix of original designs and high-quality reproductions of classic furniture pieces. For products that are not original, we ensure they are legally licensed or ethically reproduced to maintain exceptional quality and affordability.


19) Do you offer assembly services?

Some of our furniture items require assembly. We provide detailed instructions for self-assembly. For bulk or premium orders, professional assembly services may be available—contact us for more details.


20) How do I maintain my furniture?

To ensure longevity, follow these care tips:

Use a soft, damp cloth for cleaning.
Avoid direct sunlight to prevent fading.
Use coasters and placemats to protect surfaces.
Clean spills immediately to prevent stains.


21) Do you offer wholesale or B2B partnerships?

Yes! If you are a retailer or interior designer looking for bulk purchases, we offer special pricing and wholesale partnerships. Contact us to discuss your requirements.


22) Can I track my order?

Yes! Once your order is dispatched, you will receive a tracking ID via email, allowing you to monitor the shipment’s progress in real time.


23) What if my product arrives damaged?

If your product arrives damaged, please contact our customer support team within 48 hours of delivery. Provide clear images of the damaged item, and we will assist you with a replacement or refund.


24) Do you provide interior design consultation?

We collaborate with professional interior designers and offer consultations for bulk or special orders. If you need assistance selecting the right furniture for your space, contact our team for recommendations.


25) How do I contact customer support?

You can reach us via email at hello@miyanis.com, through WhatsApp at +447727304151, or by calling our support team.


26) Do you offer financing or installment payment options?

Currently, we do not offer direct financing. However, we partner with payment providers that may offer installment payment options. Contact us for more details.


27) Can I visit a warehouse to see the furniture before purchasing?

MIYANI'S operates primarily online and does not have a physical warehouse open to the public. However, we provide extensive HD images, real-life product photos, and videos for most of our products. In some cases, live video consultations may be possible. Additionally, we can provide material samples for selected furniture pieces upon request.


28) Do your prices include taxes or import duties?

Our prices do not include VAT, import duties, or transport costs. However, we provide all necessary information about these additional costs separately, ensuring full transparency before you make a purchase.


29) What should I do if a transaction fails?

If your payment transaction fails, first check with your bank to ensure there are no restrictions on your account. If the issue persists, try using an alternative payment method. If you still experience difficulties, contact our support team for assistance.

 

For any other questions, feel free to contact our support team. We’re here to help!